The mystery shopper program for businesses offered by realitybasedgroup is structured to capture measurable behaviors based on actual customer interactions. According to the guide, the method emphasizes objective data collection that helps businesses understand performance from a customer perspective. This program relies on video feedback and scorecard results to highlight areas that ... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf