Since they are natively built-in into Zendesk, voice AI agents get the job done across channels with shared context. They interpret consumer intent and sentiment, then tailor responses so every conversation feels personal and appropriate. Derber distinguishes the "shift-reaction" with the "assist-response". A "change-response" takes the main target of consideration https://lorenzouwrtq.bleepblogs.com/38614655/the-greatest-guide-to-voice-ai-assistant